The following Terms and Conditions apply to bookings at Kedleston View

Please do not hesitate to ring if you have any concerns or queries.

We look forward to welcoming you at Kedleston View and making your booking transaction as easy as possible. When making your booking please note that you are entering into an agreement with us so please make note of the terms and conditions set out below.Deposit and payment details

For all bookings we will require debit card details to guarantee payment. We require a deposit of £40.00 per room either by cheque (payable to Mrs R Flower) or bank transfer.  The balance of the booking is due on departure. On departure payment can be made by cheque, cash or bank transfer (please ask for bank details if required).

We reserve the right to change our prices at any time. This does not affect bookings already made.

Cancellation

We are a small business so cancellations can have a big impact on us, especially at busy times when there are events occurring in the area and we have had to turn potential guests away. We do however appreciate that unforeseen circumstances can occur and we aim to treat each situation as sympathetically as possible.

In the unlikely event of your booking being cancelled by you, we are entitled by law to charge for booked accommodation not taken up. If cancellation occurs within 7 days of arrival date, the deposit of £40 will be retained. If cancellation occurs over 7 days of arrival any deposit paid will be returned. If the cancellation occurs within 48 hours of arrival (or non arrival) this will result in the full amount being charged.

Please note that during busy periods we reserve the right to charge the full amount for cancellations or curtailment.

We advise guests take out suitable insurance to cover against cancellation.

Arrival and departure

Your accommodation will be available from 3 pm to 9 pm on the day of arrival. Please let us know an approximate time of arrival when making your booking to ensure that we are here to greet you. If you wish to arrive earlier then please let us know when booking. We ask that you please vacate your room by 10 am on the morning of departure unless otherwise arranged.

Damages and breakages

Guests are responsible and liable for any breakages or damage to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages or damage but we reserve the right to charge for any significant damage which may incur costs to us.

We do not accept liability for damage, loss or injury to any guest, vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment. We are covered by our own Public Liability Insurance.

Pets

We accept pets in our rooms (maximum of 2) but please ensure that they are not allowed on the furniture. Please also ensure that when exercised in the vicinity any mess is cleared up. Bags are available on request.

All of our accommodation is strictly NO SMOKING however visitors are welcome to smoke in the peacful surroundings of our garden areas.